From anointing to organisation: structuring the Church to serve better
Support for churches, ministries, associations and Christian NGOs: in-house support over 2 to 6 months, or 4 to 5-day cross-organisation sessions.
Ten intervention modules
Module 1 · Organisational Diagnosis (DO)
Understand how the organisation works today to identify the levers of transformation.
- Analysis of overall functioning
- Assessment of internal bodies (ministries, departments, services, committees…)
- Identification of strengths and dysfunctions
- Mapping of roles and responsibilities
Module 2 · Governance and Leadership (GL)
Strengthen the quality of leadership and structure governance aligned with the vision.
- Clarifying the vision
- Structuring leadership bodies
- Improving decision-making
- Empowering teams and individuals
Module 3 · Organisational Discipline and Internal Climate (DOCI)
Create a working environment that supports lasting collaboration.
- Managing tensions within teams
- Clarifying internal rules
- Preventing and proactively managing conflict
- Strengthening functional and spiritual authority
Module 4 · Quality of Service (QS)
Improve the experience through a more structured, satisfaction-driven service.
- Improving welcome and integration
- Structuring journeys
- Optimising the experience of members, users and clients
- Handling complaints and improving overall satisfaction
Module 5 · Administration and Document Management (AGD)
Set up an efficient administration that makes it easier to steer activities.
- Structuring essential administrative documents
- Managing physical and digital archives
- Digitising information and processes
- Organising ministry and institutional data
Module 6 · Organisation of Departments and Services (ODS)
Improve coordination, performance and collective effectiveness.
- Structuring departments and services
- Clarifying roles, missions and responsibilities
- Improving internal coordination
- Drafting procedures suited to how things really work
Module 7 · Communication and Image (CI)
Make messages more consistent and improve the organisation’s image.
- Aligning spiritual and institutional messages
- Structuring internal communication
- Developing external communication
- Strategic management of public image and reputation
Module 8 · Ministry Steering and Performance (PPM)
Put simple monitoring tools in place to improve results.
- Setting key performance indicators (KPIs)
- Structured monitoring of activities, programmes and projects
- Assessing the impact of actions and bodies
- Implementing continuous improvement
Module 9 · Planning and a Culture of Punctuality (PCP)
Build a culture of respect for time to improve organisational effectiveness.
- Diagnosing the root causes of delays
- An effective, realistic planning method
- Setting up anticipation mechanisms
- Building a lasting culture of punctuality and results
Module 10 · Team Mobilisation and Engagement (MEE)
Build collective buy-in around the vision to strengthen commitment.
- Aligning vision, mission and objectives
- Drafting a structured action plan
- Defining schedules, responsibilities and KPIs
- Setting up execution, monitoring and evaluation tools